Right of withdrawal
The subjects who cannot be classified as consumers are excluded from the legislative decree, i.e. those who act for purposes related to their professional activity, that is, those who place an order by indicating a VAT number for the invoice.
The Customer has the right to withdraw, without any penalty and without having to specify the reason, no later than 14 working days from delivery (the delivery date shown on the courier's waybill is valid).
The right of withdrawal is exercised within the deadline by sending a registered letter with return receipt and all the goods purchased to the following address: Galleria Papier di Mapi Srls - Via Regina Elena 5B / 5C - 04016 Sabaudia (LT) .
In case of applicability of the right of withdrawal, the Customer is required to return at his own expense (it is understood that the shipment is charged to the sender and is carried out under his own exclusive responsibility) all the items relating to the order placed as they are. received. The items must be returned and delivered intact, complete in all their parts and packed in the same packaging used for delivery.
Failure to comply with these principles makes the right of withdrawal inapplicable.
We also remind you that this right cannot be exercised not only in the event that the purchase invoice has been issued but also, if the goods have been collected in person, through an intermediary appointed by the buyer or with its own courier at the Seller's warehouses and deposits or in exhibitions that the Seller carries out both nationally and internationally.
We invite our kind Customers to collaborate with us following our procedure for sending returns and not to send us goods for which the right of withdrawal is not applicable ( please read carefully the terms and conditions of the contract in the support menu ) , as the return or cancellation will not be possible in any way.
In case of application of the right of withdrawal, once the goods have been received, Galleria Papier di Mapi Srls will refund the entire amount paid by the customer, excluding shipping costs, within sixty days from the date of delivery of the commodity itself. The refund will be made exclusively by bank transfer.